Sample report
Payment Rescue Review sample report
Sanitized demo deliverable for the pattern “Stripe paid, WooCommerce stayed pending.” Real reports use the evidence supplied by the customer.
Status: diagnostic evidence only
No approval, recovery, refund, dispute, or repair guarantee.
Report theme
Stripe paid, WooCommerce stayed pending
The review checks whether payment evidence, order notes, webhook delivery, and gateway state tell the same story.
Demo scope
No real customer, store, payment, or order data is used in this sample. IDs, timestamps, and amounts are demo evidence only.
Executive summary
Demo evidence shows a Stripe payment succeeded while the matching WooCommerce order stayed pending. The safest interpretation is a payment/order state mismatch that needs webhook, gateway, and order-note review before anyone edits the live order.
Likely cause
Webhook delivery, webhook signature configuration, gateway setting drift, Action Scheduler delay, checkout redirect handling, or plugin conflict may have blocked the expected WooCommerce paid-state update.
Severity
High when customers can be charged while fulfilment, stock reduction, customer emails, or admin processing do not run correctly.
What this means
This finding does not prove fraud, lost money, or a Stripe failure on its own. It means the records are inconsistent enough that the store should preserve evidence and review the payment/order path before manual correction.
Custom fix quote path
A custom fix quote happens only after the diagnostic evidence points to a clear implementation task, such as webhook setup, gateway configuration cleanup, order-status automation, alerting, or report export work.
Diagnostic disclaimer
This is a diagnostic review and recommended next steps. It is not a recovery guarantee, approval guarantee, refund guarantee, dispute guarantee, or automatic repair.
Evidence reviewed
- WooCommerce order #12345: created 14:02, status stayed pending payment.
- Stripe payment intent pi_demo_3M7J8X2u9jK1: succeeded 14:03 for GBP 149.00.
- Stripe charge ch_demo_3M7J8X2u9jK1: paid=true, captured=true.
- WooCommerce order notes: no matching paid/processing transition after payment success.
- Recent context supplied: gateway update and webhook endpoint edit earlier the same day.
Timeline of payment/order events
14:02
WooCommerce order created
Order entered pending payment state after checkout started.
14:03
Stripe payment succeeded
Payment intent and charge show successful payment evidence.
14:04-14:09
Webhook processing window
No WooCommerce order note confirms the expected paid/processing transition.
14:12
Operational mismatch visible
Customer appears paid in Stripe while fulfilment, stock, and order emails may not have run.
Recommended next steps
- Compare Stripe event history with WooCommerce order notes for the same payment intent.
- Review the active Stripe webhook endpoint, signing secret, and recent gateway setting changes.
- Check Action Scheduler and gateway logs before manually changing order state.
- Confirm whether this is isolated or recurring across the same checkout path.
- Use a fixed-scope quote only if the evidence points to a repairable setup or workflow issue.
Included in the £99 review
- Manual review of supplied WooCommerce and Stripe evidence.
- Likely cause summary covering order state, gateway, webhook, and timing evidence.
- Severity and operational impact notes.
- Recommended next steps in a short written report.
- Optional fixed-scope implementation quote if there is a clear fix path.
Not included
- Guaranteed payment recovery, refund, capture, cancellation, or dispute outcome.
- Production changes, order edits, refunds, captures, or cancellations.
- Full penetration testing, compliance certification, or unlimited investigation.
- Unrestricted access requests by default.