Support

We’re here to help. Human review. Fast answers.

Get help with scans, reports, integrations, billing or a stuck Woo + Stripe issue. We typically respond within one business day.

Contact support Request Scope Approval

Human routed: No generic outsourced queue.
One business day: Typical response target.
Secure and private: No secrets in the form.
Action focused: Clear answers and next steps.

Payment issues

Security Snapshot

Guides

Billing

General support

How can we help?

Choose the right route.

Payment issuesOrders pending, webhook failures, revenue mismatches or Stripe/Woo evidence questions.Get payment help Security helpSecurity Snapshot, scope approval, findings, retesting or report questions.Get security help Guides and docsStep-by-step guides and troubleshooting articles for common Woo + Stripe issues.Browse guides Billing and invoicesPayment, invoice, receipt or billing questions. No fake account portal.Ask billing question

Before you reach out

These real resources solve or clarify the most common requests.

Fix WooCommerce orders pending after paymentStep-by-step guide to payment/order mismatch triage.Webhook signature verificationStripe webhook boundary and security review path.Payment Rescue ReviewManual evidence review for urgent Woo + Stripe issues.Security Snapshot — what we checkFixed-scope public security review with limits visible.

View all guides

Response times

Support response targets

General support

Typically within 1 business day

Critical payment issues

Usually same day if queue allows

Security report questions

Typically within 1 business day

Weekends and holidays

Next business day

Share info. Get answers faster.

Include useful context, but keep sensitive credentials out of the form.

Your website URL

Do not share private logins.

What happened

Expected result vs actual result.

Steps to reproduce

What you tried so far.

Screenshots or error messages

Helps us see the issue faster.

Safe order/payment IDs

Useful when relevant, never full card details.

Do not send passwords, full card details, secret keys or private credentials through the form.

Contact support

Scope approval support

Share the approved target, boundaries and concern. We will confirm whether a no-login Security Snapshot path is suitable.

Safe intake, then the right next step.

The form is for context only. If access is needed later, we will ask for the minimum safe access after reviewing your request.

Security Snapshot Scope Lock

Send the support details

Use this form when a guide, review page, or checkout path still needs context from you.

Requests are reviewed manually. Response times depend on current queue, business hours and access readiness.

Still stuck with a payment issue?

Let us take a closer look.

If revenue, fulfilment or customer support is blocked, request a focused Payment Rescue Review.

Request Payment Rescue Review

Worried about risks?

Start with approved scope.

Security Snapshot gives evidence-backed findings, practical fixes and clear limits for approved public surfaces.

Request Scope Approval

Evidence-backed findings

Handoff-ready reports

Practical next steps

Authorised only

We only test or review what you approve.

No destructive testing by default

We never exploit or damage systems.

Your data stays private

Keep passwords and secrets out of the form.

Clear scope

You stay in control of what we review.