Stripe payment succeeded, WooCommerce order stayed pending
A paid Stripe record may exist, but the matching Woo order state still needs manual confirmation.
Free Diagnostic
Stripe took the payment. WooCommerce stayed pending.
Run a narrow reconciliation scan across recent WooCommerce orders and Stripe payment evidence. Get a clear findings summary, evidence table, CSV export, and a clean next step into human review if you need it.
What the scan does
- WooCommerce orders without matching Stripe payment evidence
- Stripe payments without matching WooCommerce order evidence
- Failed or incomplete Stripe payments that may need review
- Summary report and CSV export for manual follow-up
What it does not do
- It does not move money
- It does not refund, capture, or cancel payments
- It does not change WooCommerce orders
- It is read-only diagnostic evidence only
Safe by design
- Least-privilege, read-only keys only
- Keys are used for this scan request only
- No key storage and no hidden write actions
- No refunds, captures, cancellations, or order edits
What happens next
- You receive a findings summary with reconciliation evidence.
- You can export CSV rows for your team or agency workflow.
- If the findings may need review, request a founder-led human review.
- Manual confirmation is recommended before treating any finding as confirmed.
Example finding
Stripe payment succeeded, but WooCommerce order stayed pending.
Likely cause
Webhook delivery failed, processing lagged, or a webhook signature mismatch blocked the normal order-state update.
Why it matters
A customer may be charged while WooCommerce does not trigger fulfilment, customer emails, stock reduction, or order processing correctly.
Recommended next step
Review webhook logs, order notes, and Stripe event history. If you are unsure, request a Payment Rescue Review.
What the scan checks
- WooCommerce order status mismatch
- Stripe event and webhook delivery signals
- Webhook signature or configuration risk
- Duplicate charge or duplicate order window
- Whether follow-up review is recommended
Evidence
Order notes, Stripe event history and webhook delivery signals
Impact
Fulfilment, emails, stock reduction and support handling may drift
Handoff
Clear next steps for the store owner, agency or developer
What the results can surface
The scan is designed to surface reconciliation findings that may need review, not to make legal or financial conclusions automatically.
Webhook signature mismatch
Webhook-related sync paths may need review when order-state updates do not align with payment events.
Duplicate charge or duplicate order window
A customer-facing payment issue may need careful review before confirming whether duplicate charging occurred.
Woo + Stripe scan FAQ
What is the Woo + Stripe Reconciliation Scan?
It is a read-only diagnostic scan that compares recent WooCommerce order evidence with Stripe payment evidence and returns findings that may need manual review.
What mismatch does the scan look for first?
The main pattern is Stripe payment evidence without matching WooCommerce order evidence, or a WooCommerce order that appears paid or processing without matching Stripe evidence.
Does the scan prove a payment issue?
No. It surfaces reconciliation findings and unmatched evidence. Manual confirmation is recommended before treating any finding as a confirmed payment issue.
Does the scan move money or change orders?
No. It does not refund, capture, cancel, delete, or edit payments or WooCommerce orders.
Related Woo + Stripe checks
These guides explain the common failure modes the scan is designed to surface before a manual Payment Rescue Review.
Need help reviewing what the scan finds?
We can manually verify records, inspect webhook-related sync paths, and send recommended next steps without changing your live payment flow.